Privacy Policy
At Resilient Hearts Counseling and Consulting, PLLC, we are committed to safeguarding your personal information. We collect data such as your name, contact details, and therapy-related information to provide services, manage appointments, and process payments.
How We Use Your Data:
Your data may be used to:
- Provide and manage therapy services
- Schedule and confirm appointments
- Communicate with you regarding your care
Confidentiality: Your information is confidential and only shared with your consent or when required by law. We take appropriate measures to protect your data.
Third-Party Services: We may use external services (secure scheduling platforms) that handle your data securely.
Your Rights: You may request access, corrections, or deletion of your data by contacting marcella@resilientheartscc.com.
Cookies: Our website may use cookies to improve your experience, which can be managed in your browser settings.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to marcella@resilientheartscc.com
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Office Hours
Monday – Thursday 10:00 am– 7:00 pm
Limited Friday and Evening Appointments
Please be advised that Resilient Hearts Counseling and Consulting is not a crisis service, if you’re in crisis and need immediate assistance please call 911 or the National Suicide Prevention Lifeline at 988.
Resilient Hearts Counseling and Consulting
Offering In person and Telehealth services to Texas Residents
RHCC is a safe and affirming space for everyone!
Marcella Hayes, LPC-S
marcella@resilientheartscc.com
8918 Tesoro Drive, Suite 203
San Antonio, TX 78217
210-549-8475
Marcella Hayes, MA, LPC-S
Resilient Hearts Counseling and Consulting
Licensed Professional Counselor Supervisor • EMDR-Trained Clinician • Certified Trauma Therapist (TF-CBT) • M.A. in Counseling, University of Texas at San Antonio
Over 13 years of experience in trauma treatment, community mental health, and clinical supervision. I work with adults healing from toxic relationships, anxiety, burnout, grief, and unresolved trauma — combining EMDR, IFS (parts work), CBT, and somatic nervous system regulation with lived experience. In-person therapy in San Antonio, Texas, and virtual therapy across Texas.
Please be advised that Resilient Hearts Counseling and Consulting is not a crisis service. If you’re in crisis and need immediate assistance, please call 911 or the National Suicide Prevention Lifeline at 988.
© 2026 Resilient Hearts Counseling and Consulting, PLLC. All rights reserved. • San Antonio, Texas • Serving clients across Texas via telehealth