Frequently asked questions
What can I expect in the first session?
In our first session, we'll take time to get to know each other. We'll talk about what's been going on in your life, explore what led you to seek therapy, and figure out where you'd like to go from here. Together, we'll start shaping a plan that feels right for you—one that's based on your unique needs and goals. Building that connection is key to making sure this journey is meaningful and supportive for you.
What is Polyvagal Theory and how can it help me in therapy?
Polyvagal Theory explains how our nervous system reacts to stress by shifting between feeling safe and social, fight-or-flight, or shutting down. In therapy, we use this understanding to help you recognize stress and teach techniques to calm your body, restoring balance and control.
What is CBT and how can it help me in therapy?
Cognitive Behavioral Therapy (CBT) helps you identify and change negative thought patterns, making it easier to manage stress and unhealthy relationship patterns. By teaching new ways to think and cope, CBT reduces anxiety, trauma, compassion fatigue, and burnout, helping you build healthier relationships and improve emotional well-being.
What are your Insurance and Private Pay Rates?
I accept Aetna, Blue Cross and Blue Shield of Texas, Cigna and Optum Health Plans including United Healthcare, Oscar, Oxford. If I don't accept your provider, I can provide you with a detailed receipt called a superbill. You can submit this to your insurance for possible reimbursement.
Individual Therapy Session (50 minutes): $175
EMDR Therapy Session (50-90 minutes) $175-$225
FREE 15-minute Initial Consultation for Services
Limited reduced fee rates available
What is EMDR and how can it help me in therapy?
Eye Movement Desensitization and Reprocessing (EMDR) is a highly researched and effective psychotherapy method used to treat trauma and other distressing life experiences by reprocessing difficult memories. EMDR helps reduce the emotional intensity of these memories, allowing you to move past them and gain a healthier perspective on your current life. Some sessions may last up to 90 minutes for deeper healing.
What is a Good Faith Estimate?
The Good Faith Estimate (GFE) under the No Surprises Act requires healthcare providers to give uninsured or self-pay patients an upfront estimate of costs for scheduled services. This estimate must include all reasonably expected charges and be provided at least three days in advance. If actual charges exceed the estimate by more than $400, patients can dispute the bill through a formal resolution process. Learn more
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Your journey begins with a single conversation.
Schedule now and take the first step.
Office Hours
Monday – Thursday 10:00 am– 4:00 pm
Limited Evening Appointments
Please be advised that Resilient Hearts Counseling and Consulting is not a crisis service, if you’re in crisis and need immediate assistance please call 911 or the National Suicide Prevention Lifeline at 988.
Resilient Hearts Counseling and Consulting, PLLC
Offering In person and Telehealth services to Texas Residents
Marcella Hayes, LPC-S
marcella@resilientheartscc.com
8918 Tesoro Drive, Suite 200
San Antonio, TX 78217
210-549-8475