I’m not just trained in trauma. I’ve healed from it too.


I’m Marcella Hayes, a Licensed Professional Counselor Supervisor, EMDR-trained clinician, and Certified Trauma Therapist with over 13 years of experience in community mental health, trauma treatment, and clinical supervision.
But the reason clients tell me “you actually get it” has as much to do with my life as my license.
In my early 50s I walked away from toxic relationships and toxic work environments that had taken more than I realized. I took real intentional time to do the actual work of healing. No shortcuts. No distractions. I rebuilt my life from the ground up while navigating financial fear, grief, and the very thing I now help clients with every single day: learning to trust yourself again when everything in you has been trained not to.
I know what it feels like to stay too long. To second guess yourself. To carry shame you did not earn. To wonder if you will ever feel like yourself again.
And I know what it feels like on the other side.
My approach is directive without being rigid, relational without being unprofessional, and always grounded in evidence-based treatment. I share your treatment plan with you directly because I believe transparency is the foundation of real therapeutic work. This is your healing journey. You deserve to know the plan.
Clients often say that no therapist has ever shown them their treatment plan before. That matters to me. You are not a passive recipient of someone else’s process. You are a full participant in your own healing.
You deserve a therapist who comes prepared, who sees you clearly, and who genuinely believes you are capable of real and lasting change.


My core values of empathy, balance, and resilience shape a supportive space where clients can heal, grow, and feel empowered to regain control of their lives.


Certifications and Specialties:
Certified Trauma-Focused Cognitive Behavioral Therapist (TF-CBT) (2017)
EMDR Trained Therapist (2021)
Trauma and Grief Component Therapy (2017)
Compassion Fatigue Professional (2024)
I’m here to guide you on your journey to wellness. Let’s take that first step together!
Your journey begins with a single conversation.
Schedule now and take the first step.
Office Hours
Monday – Thursday 10:00 am– 7:00 pm
Limited Friday and Evening Appointments
Please be advised that Resilient Hearts Counseling and Consulting is not a crisis service, if you’re in crisis and need immediate assistance please call 911 or the National Suicide Prevention Lifeline at 988.
Resilient Hearts Counseling and Consulting
Offering In person and Telehealth services to Texas Residents
RHCC is a safe and affirming space for everyone!
Marcella Hayes, LPC-S
marcella@resilientheartscc.com
8918 Tesoro Drive, Suite 203
San Antonio, TX 78217
210-549-8475
Marcella Hayes, MA, LPC-S
Resilient Hearts Counseling and Consulting
Licensed Professional Counselor Supervisor • EMDR-Trained Clinician • Certified Trauma Therapist (TF-CBT) • M.A. in Counseling, University of Texas at San Antonio
Over 13 years of experience in trauma treatment, community mental health, and clinical supervision. I work with adults healing from toxic relationships, anxiety, burnout, grief, and unresolved trauma — combining EMDR, IFS (parts work), CBT, and somatic nervous system regulation with lived experience. In-person therapy in San Antonio, Texas, and virtual therapy across Texas.
Please be advised that Resilient Hearts Counseling and Consulting is not a crisis service. If you’re in crisis and need immediate assistance, please call 911 or the National Suicide Prevention Lifeline at 988.
© 2026 Resilient Hearts Counseling and Consulting, PLLC. All rights reserved. • San Antonio, Texas • Serving clients across Texas via telehealth